Your personal presentation communicates professionalism before you even speak. People form impressions within the first 7 seconds of meeting you, therefore, it essential to project confident body language that conveys trust and credibility.

Personal Appearance

Key Principles:

Dress Appropriately: Follow your organization’s dress code (business formal, business casual, or uniforms).
Grooming: Clean hair, neat nails, minimal or subtle makeup, and good hygiene.
Accessories: Keep them simple; avoid flashy jewelry or distracting items.
Footwear: Polished, clean, and suited for the work environment.
Fragrance: Use mild scents, strong perfumes can be distracting or trigger allergies.

Body Language

Key Principles:

Smile: A natural, warm smile shows approachability and positivity.
Eye Contact: Maintain friendly, consistent eye contact (without staring). It communicates honesty and confidence.
Posture: Stand tall, shoulders relaxed, avoid slouching. Sit upright when seated.
Gestures: Use open, controlled hand movements. Avoid fidgeting, crossing arms, or tapping fingers.
Personal Space: Respect boundaries, stand at a comfortable distance when interacting.
Voice & Tone: Speak clearly, at a moderate pace and volume. Avoid sounding bored or aggressive.

M4:S1 - Personal Appearance & Body Language

PREVIOUS STEP

Verbal, Non-Verbal, and Written Communication

NEXT STEP

Greeting Customers & Setting the Tone

M4:S1 - Personal Appearance & Body Language

PREVIOUS STEP

Verbal, Non-Verbal, and Written Communication

NEXT STEP

Greeting Customers & Setting the Tone

Course content

Course content