Customer Service Excellence | nesg
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Customer Service Excellence
5 enrolled
1h 32m
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Course Content
Module 1: Introduction to Customer Service Excellence
4 lessons
Module 2: Understanding the Customer
5 lessons
Module 3: Communication Skills for Exceptional Service
4 lessons
Module 4: Professional Etiquette & First Impressions
5 lessons
Module 5: Handling Complaints and Difficult Customers
5 lessons
Module 6: Service Recovery and Building Loyalty
5 lessons
Module 7: Time Management in Customer Service
4 lessons
Module 8: Creating a Customer-Centric Culture
4 lessons
Module 9: Reading Resources
1 lessons
Preview Videos
What is Customer Service Excellence?
2m
Course Details
Last Updated
10/8/2025
Assessments
8
Downloads
0
Access Type
PUBLIC
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